Overall, the Webroot app was lightweight and easy to use. Plus, a firewall protected our network at all times, which isn’t always guaranteed with antivirus software. And unlike other software, it doesn’t slow down computer performance or internet browsing speed while scanning. Not only could we do a scan whenever we wanted to, but by default, Webroot automatically scans every hour. That first scan took about 22 minutes, which is actually much faster than many other services we’ve tested. When we first opened Webroot, it immediately scanned our Macbook for malware and viruses, finding none. Quarantine: If Webroot had found any viruses or malware on our computer, they would’ve “quarantined” them in this folder, protecting the rest of our computer from these cyber threats.We’re pretty good about not clicking on shady phishing links, so Webroot didn’t detect anything on our Chrome browser. According to Webroot, this detection compares our web activity with a database of over 200 million domain names and IP addresses to identify sites that may contain malware. Web Threat Shield: The Web Threat Shield, on the other hand, monitored our internet usage for threads, giving us a warning if we encountered any malicious sites.Note: Webroot’s software monitored our computer for suspicious behavior, not just signatures that are already known to be malicious in established databases. However, you can adjust these settings in your browser, so overall, we’re happy with Webroot’s handling of our personal data. Webroot makes it clear that they don’t sell personal information, although it may be shared when advertising their services on other apps or websites. While this data is pretty standard for antivirus software, we wondered exactly how Webroot shared it with third parties, if at all. Misc: Any communications we have with Webroot, etc.Connecting and usage: License and account information, features utilized, session length.Devices: Operating system, MAC address, device ID, browser type, IP addresses, websites visited, location information.Content we provided: Any information in customer cloud storage.Financial and transactions: Card, banking or payment information, product and transaction information, purchase history.Contact and account registration: Name, billing and shipping addresses, type of business, email address, phone number, security code, username.Well, it turned out that they kept a lot of our information, including: And to be fair, only a small number of customers were affected.Īside from this security blip, we checked out Webroot’s privacy policy 2 to see what data of ours they kept, and whether or not they shared it with third-party advertisers. 1 Webroot was able to contain this breach, fortunately, by mandating two-factor authentication to keep the hackers out. It happened to Webroot in 2019 when it had a security breach where hackers spread ransomware across its customer systems. We also look into the company’s past to see if they’ve had any lawsuits, security vulnerabilities, or other events that would make us trust them less.īelieve it or not, even antivirus companies can and do get targeted by malware. When we dive deep into antivirus software, it’s not only about our user experience, although that’s clearly an important part of our reviews. Webroot’s Security Breach: Are You Protected?
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